Volkswagen Canada
COVID-19 FAQs
General
How is VW Canada as a workplace (and VW globally) responding to keep their employees, dealers, and customers safe? How does that look in the manufacturing plant, in the showroom, in the corporate office?
Payment
How can I access my Volkswagen Finance account information?
Dealerships and test drives
Are dealerships open for business?
If dealerships are open, what measures are they taking to keep the space clean and safe for employees and customers?
Is VW still test-driving cars? If yes, what measures are being taken to ensure the vehicles are clean and safe between test drives?
Delays
Will there be a delay in manufacturing cars?
Will my existing pending car order (e.g. e-Golf) be impacted/delayed?
Will there be a delay in receiving parts for maintenance?
Maintenance
Will VW Canada dealerships remain open for maintenance?
If I have an appointment scheduled, should I still bring my car in?
What will happen if my car is in the shop for maintenance right now/and VW closes?
If I bring my car into service or a dealership, will measures be taken to ensure that it is returned to me clean and disinfected?
If I am unable to complete my scheduled service on time because my dealership is closed, or I am in self-isolation, will Volkswagen still honour my warranty?
Emergencies
If I have an emergency (e.g. car breaks down, issue with a function or part of the car), will VW be providing emergency maintenance/assistance?
Business and future plans
Will offers proceed as usual?
Can I still buy a car?