Volkswagen Canada
COVID-19 FAQs
General
The impact COVID-19 has had on our Volkswagen community and the world at large is dramatic and will continue to evolve as we navigate this unchartered territory.
At Volkswagen Canada, our priority at this moment is to ensure the health and safety of our people – in our offices, showrooms, and beyond. Some of the meaures we are taking to do our part include instituting a work from home policy for our office staff, temporarily closing a number of showrooms (and exercising heightened sanitization protocols across those that remain open), and working with our partners across Canada to find ways to continue to serve the Volkswagen community as safely and effectively as possible.
Volkswagen is closely monitoring the evolving situation and will continue to follow guidelines set out by our government and health agencies.
Payment
Volkswagen Finance is committed to assisting our Customers affected by COVID-19. If you would like to defer your Lease or Finance payment, please email your request to: info@vwfinance.ca and include your name and VIN. For any questions or concerns, please contact us at 1.800.668.8224.
Not a Member? Register now. Complete the online form to get started. It only takes a few minutes.
Already a Member? Upon sign in, view your account and payment details 24/7, by clicking on the VW Finance tab. You will need your account number. Then simply follow the steps to link your Volkswagen Finance information.
Dealerships and test drives
Currently, our dealerships are open for business. Contact your local dealership to confirm if an appointment is required or visit their website to find out how they’re here to help. Volkswagen is keeping a close eye on the serious and fluid situation as it evolves, and will continue to act in accordance with official guidelines to ensure the health and safety of our people.
Volkswagen dealerships are taking additional measures to keep their showrooms and service areas clean and safe for our people. These measures include but are not limited to the increased and frequent sanitization of touch surfaces (door handles, steering wheels, touch screens, and more) around the dealerships, additional employee training, and closely following the guidelines of our health agency authorities. Individual dealerships are working to find more effective ways to assist you, some are bringing the test drive to customers, to taking things online, and offering mobile service options. Please look to your local dealer for a more extensive look into what they are doing to keep the Volkswagen experience safe for everyone.
For the latest dealership updates, click here.
Yes, we are still offering the opportunity to test drive our cars. All vehicles will be fully sanitized prior to and following every single test drive – we take the health & safety of our community very seriously. Some of our dealers are working to bring the test drive to your location of choice. Please contact your local dealer for more details on what services they are offering.
For the latest dealership updates, click here.
Delays
Due to the availability of a large inventory of 2019 & 2020 models across Canadian dealerships, we do not currently anticipate a lack of availability of Volkswagen products.
Please contact your local dealership to enquire about the status of your pending car order.
At this point, all of our Parts Distribution Centres are actively working day and night to ensure that all parts are being shipped to your local dealerships.
Maintenance
At this time, most Volkswagen dealerships are open for the service and maintenance of your vehicles. Please contact your local dealership for more information on their hours of operation.
For the latest dealership updates, click here.
Yes - if you have an appointment, please proceed to bring in your vehicle. For peace of mind, kindly contact your dealership to confirm. Some dealerships are also extending their pick-up and drop-off hours for easier access in these challenging times. Please contact your dealership for more details.
Should Volkswagen need to temporarily close and suspend maintenance activity, we will make best efforts to provide you with a loaner vehicle – maintaining our community’s health, safety, and mobility is our priority.
Yes, all vehicles will be thoroughly disinfected after they are serviced.
We recognize that service availability across our dealer network varies under the current situation, while we ensure the well-being of customers and dealership employees, and comply with provincial standards. We also understand that each customer’s situation is unique. That is why we will review each case individually, and work with your dealership as necessary, to ensure you receive the best possible experience and outcome. You are also welcome to contact Volkswagen Canada Customer Relations at vwcarecanada@vw.ca or 1.800.822.8987, so that a team member can document your concern and assist in any way possible.
Emergencies
Volkswagen roadside assistance remains open 24/7 for your any emergency service requirements. They can be reached at 1-800-411-6688.
Business and future plans
We update our offers regularly. Go to our Special Offers page to see what’s current and sign up to get offer updates emailed directly to your inbox.
Yes, we are happy to serve you at our Volkswagen dealerships across Canada. Please contact your local dealer for more details on their hours of operation.