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Volkswagen Canada

Customer Relations

Volkswagen Customer Care is available from 8:00 am to 8:00 pm EST, Monday to Friday.

Phone: 1-800-822-8987Open phone link
Email: vwcarecanada@vw.caOpen mail link

Roadside Assistance

Roadside Assistance is available 24/7.

Phone: 1-800-411-6688Open phone link

Volkswagen Finance

Volkswagen Finance is available from 8:00 am to 8:00 pm EST, Monday to Friday.

Phone: 1-800-668-8224Open phone link
Email: info@vwfinance.caOpen mail link

For privacy-related enquiries please contact our Privacy Officer 

Mail:500-1340 Pickering Pky,
Pickering, ON, L1V 0C4

Email: vcciprivacy@vwcredit.comOpen mail link
Phone. 289-255-0403Open phone link



VW Car-Net® Response Centre is available 24/7

Phone: 1-833-435-1011Open phone link

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Customer Care

Disclaimers by Volkswagen

  •  Prices shown are MSRP where indicated. MSRP is the Manufacturer’s Suggested Retail Price and excludes taxes, freight, and PDI ($1,850 (Jetta and Jetta GLI), $1,900 (Golf GTI and Golf R), and $2,050 (Tiguan, Taos, Cross Sport, Atlas, ID.4), levies, fees, optional equipment, license, insurance, registration, and any dealer or other charges (where applicable). If MSRP is not mentioned, prices shown include freight and PDI, environmental levies, and a $500 representative dealer admin fee (actual fee amount is set by dealers and varies, up to $500). Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Environmental or related levies and taxes may vary by jurisdiction. Dealer may sell for less. Prices are in Canadian dollars. This is not an offer to sell at a certain price. Actual selling prices and terms are set by dealers. European or American models may be shown. Specifications, equipment, options, and prices are subject to change without notice. Although we endeavour to ensure that the information contained on the website is accurate, as errors may occur from time to time, customers should contact their local Volkswagen dealer for details. Photos for illustration purposes only. Some items, such as wheels, may be unavailable on some trim levels when vehicle is built or may not be available in Canada.
  • Due to supply chain disruptions, certain trim levels may not be readily available and require a factory order from your Volkswagen dealer. Wait times will vary as a result of these supply chain disruptions, with current lead time for factory orders estimated between 6 – 8 months for most models, and approximately 18 months for the ID.4, subject to change without notice. Actual delivery dates could be affected by various factors beyond Volkswagen Canada’s and Volkswagen Canada Dealer’s control. Volkswagen Canada or Volkswagen Dealers will not be liable for any such delay in delivery. Supply chain disruptions can cause changes in available standard and/or optional equipment. The MSRP for a vehicle will be adjusted if specific equipment is not included. Please contact your dealer for more information.