A person looking at the Car-Net® app on a phone

Your Volkswagen, at your fingertips

Stay connected from anywhere

Welcome to myVW—the app* that simplifies the ownership experience. With services from Car-Net®, you’ll have Remote Access and a bundle of other features to help keep you connected to your Volkswagen no matter where you are.

* Use of features described via the myVW app requires a properly equipped vehicle.  Not all vehicles or trimlines are equipped for Car-Net services.  Acceptance of Car-Net terms of service is required in order to use Car-Net connected services.  Remote start and stop features are not available on Golf vehicles.

man with glasses and a blue jacket looking down at his phone

4 years of Car-Net® included*

4 years of Car-Net® included*

A person looking at the Car-Net® app on a phone with a VW car in the background

Start enjoying the drive-changing, confidence-inspiring and convenient features of Volkswagen Car-Net® on select 2022 and newer VW models.

*Included in MSRP of select models. Requires mobile device with cellular service.  Some features require properly equipped vehicles to operate.
Requires compatible mobile device running iOS 12, Android 8, or higher. Access to the desktop web portal requires a compatible internet browser. Microsoft Internet Explorer is not supported. 

Models Connected with Car-Net®
Available on select trims

Discover Car-Net® features 

Conveniently control select features in your VW from anywhere with your smartphone.

  • Woman standing in front of window using the remote access feature on the Car-Net® app

    Remote start your engine*
    *available on select models

    Start the engine, honk the horn, flash the lights, and more—right from the app. Plus, you can sync your myVW app with your Alexa® to simply say remote commands at home. 

  • A person looking at the Car-Net® app on a phone with a VW car in the background

    Lock and unlock your doors

    You can even use Remote Access to lock and unlock your car doors with the myVW app.

  • A Car-Net® app on a phone

    Monitor and check your vehicle status

    Keep any eye on your Vehicle Health from the myVW app, which includes diagnostics, your next service date, and alerts for any other potential issues.

  • A woman uses her smartphone on the roof of a Volkswagen vehicle

    Help is on the way

    Car-Net® Safe & Secure features get you help when you’re on the road. Now, you can drive with confidence, knowing that we’re here for you. Features include: Emergency Assistance, Automatic Crash Notifications, Anti-Theft Alerts, and Stolen Vehicle Location Assistance.

    Help is just a call away. If you need support, please contact the VW Car-Net® Response Centre at 1-833-435-1011Open phone link.

  • Woman in parking lot using the location services feature on the Car-Net® app

    Forgot where you parked?

    Just use the Last Parked Location feature with your smartphone and you’ll be guided back to your Volkswagen in no time.

  • Couple using the Car-Net® app to view alerts

    Monitor who’s driving

    Custom alerts can show you when, where, and how other people, such as your kids or a valet service, are driving your car.

  • Car-Net® app showing the vehicle health

    At your service

    Get notified when your VW needs attention, repair, or service, and schedule your service appointment at your preferred dealer directly through myVW.

  • Man sitting in driver seat holding a phone

    Car-Net® Wi-Fi Hotspot

    Stay connected in your Volkswagen with our in-car Wi-Fi that connects up to 4 devices to the Internet simultaneously. Enjoy 3GB of data for just $20 a month with Hotspot Powered by Rogers. Want to try it out? Enjoy a month of free in-car Wi-Fi with our 30-day trial by activating your Wi-Fi Hotspot in your Car-Net® app under “Buy Plans.”1

David’s Story
Help when he needed it most

On August 27th, 2020, Volkswagen Employee David Nawrocki was involved in a serious collision while driving home in his Atlas Cross Sport. Hear in his own words how the Volkswagen Car-Net®  Emergency Response Centre automatically detected the crash, reached out, and immediately called for help when he needed it most. 

Car-Net® for Electric Vehicles

More power to you

More power to you

Man sitting inside VW car
Control select features in your ID.4 from anywhere with your smartphone.
Find nearby charging stations and check your battery and charging status from anywhere.
With Remote Climate Control, you can ensure the interior is just right before you enter your vehicle.

Subscribe today, 4 years of Car-Net® services included*

*Included in MSRP of select models. Requires mobile device with cellular service. Some features require properly equipped vehicles to operate

Contact Us

Customer Relations

Volkswagen Customer Care is available from 8:00 am to 8:00 pm EST, Monday to Friday.

Phone: 1-800-822-8987Open phone link
Email: vwcarecanada@vw.caOpen mail link

Car-Net®

VW Car-Net® Response Centre is available 24/7

Phone: 1-833-435-1011Open phone link

What's next

Disclaimers by Volkswagen

1.
Wi-Fi Hotspot services provided by Rogers using VW in-car equipment. Activation of Car-Net® requires a Car-Net® enrolment and Terms and Policy Acceptance. The 30-day free trial period is only available to customers who have not previously registered for a free trial. Eligible VW-branded vehicles only. For details (including restrictions/limitations), please review the Rogers In-Car Wi-Fi Hotspot Terms, the Rogers Terms of Service, the Rogers Acceptable Use Policy and the Rogers Privacy Policy. User is responsible for managing data usage. Service available anywhere in Canada where Rogers has wireless service coverage. The Wi-Fi Hotspot feature is intended for in-car use only. Any video streaming should not be watched by the person driving the vehicle.
 Prices shown are MSRP where indicated. MSRP is the Manufacturer’s Suggested Retail Price and excludes taxes, freight and PDI ($1,950 (Jetta, Jetta GLI, Golf GTI and Golf R), $2,100 (Tiguan, Taos, ID.4) and $2,150 (Cross Sport, Atlas), levies, fees, optional equipment, license, insurance, registration, and any dealer or other charges (where applicable). If MSRP is not mentioned, prices shown include freight and PDI, environmental levies, and a $500 representative dealer admin fee (actual fee amount is set by dealers and varies, up to $500). Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Environmental or related levies and taxes may vary by jurisdiction. Dealer may sell for less. Prices are in Canadian dollars. This is not an offer to sell at a certain price. Actual selling prices and terms are set by dealers. European or American models may be shown. Specifications, equipment, options, and prices are subject to change without notice. Although we endeavour to ensure that the information contained on the website is accurate, as errors may occur from time to time, customers should contact their local Volkswagen dealer for details. Photos for illustration purposes only.  Model specifications provided may vary based on selected trim, options, and installed accessories.
**Limited time lease offer available through Volkswagen Finance, on approved credit, based on a new and unregistered 2024 Tiguan 2.0T Highline base model with 8-speed automatic with Tiptronic® 4MOTION® transmission / 2024 Taos 1.5T Highline base model with 7-speed automatic DSG® with Tiptronic® 4MOTION® transmission having a starting MSRP of $45,495/ $37,995. $2,100 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $10 OMVIC fee, $58 PPSA fee and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers.Lease example: 48-month term at 4.99% APR equals a weekly payment of $150 / $128, $0 down payment or equivalent trade-in, $600 / $510 security deposit, and first weekly payment due at lease inception. License, insurance, registration, options and applicable taxes are extra. Total lease obligation: $31,050 / $26,439. Residual value is 54%.  Annual 16,000 kilometre allowance; charge of $0.15/km per excess kilometre. Offers end April 1, 2024 and are subject to change or cancellation without notice. ***Limited time offer available with finance or lease (through Volkswagen Finance, on approved credit) of new and unregistered 2024 Taos Highline and Tiguan Highline R-Line models.  Customer may choose either a 2 year VW Prepaid Maintenance Plan or 1% rate reduction.  If customer purchases longer maintenance plan, offer will cover the first 2 years / 30,000 km at the value indicated and customer will pay the balance.  Plan covers regular maintenance appointments (for services recommended by VW) within 2 years or 30,000 km (whichever occurs first). Offer cannot be transferred or exchanged for cash.  Offer expires April 1, 2024 and is subject to change or cancellation without notice. Duties, provincial regulator levies (if applicable) also due at lease inception. Dealer may sell or lease for less. Dealer order/trade may be necessary. Conditions apply. Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.
****Limited time lease offer available through Volkswagen Finance, on approved credit, based on a new and unregistered 2024 Atlas 2.0T Execline base model with 8-speed automatic transmission with Tiptronic® 4MOTION® transmission / 2024 Atlas Cross Sport 2.0T Execline base model with 8-speed automatic transmission with Tiptronic® 4MOTION® transmission having a starting MSRP of $60,495/ $59,395. $2,150 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $10 OMVIC fee, $58 PPSA fee and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers.  Lease example: 48-month term at 4.99% APR equals a weekly payment of $210 / $204, $0 down payment or equivalent trade-in, $840/ $820 security deposit, and first weekly payment due at lease inception. License, insurance, registration, options and applicable taxes are extra. Total lease obligation: $43,606 / $42,334. Residual value is 48%/ 49%.  Annual 16,000 kilometre allowance; charge of $0.15/km per excess kilometre. Offers end April 1, 2024 and are subject to change or cancellation without notice.    *****Limited time offer available with finance or lease (through Volkswagen Finance, on approved credit) of all new and unregistered 2024 Atlas and Cross Sport models.  Customer may choose either a 2 year VW Prepaid Maintenance Plan or 1% rate reduction.  If customer purchases longer maintenance plan, offer will cover the first 2 years / 30,000 km at the value indicated and customer will pay the balance.  Plan covers regular maintenance appointments (for services recommended by VW) within 2 years or 30,000 km (whichever occurs first). Offer cannot be transferred or exchanged for cash.  Offer expires April 1, 2024 and is subject to change or cancellation without notice. Duties, provincial regulator levies (if applicable) also due at lease inception. Dealer may sell or lease for less. Dealer order/trade may be necessary. Conditions apply. Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.
⁑ Loyalty offer available to current Volkswagen owners and previous Volkswagen owners who returned a leased vehicle, or whose finance contract with Volkswagen Finance ended, within the past 90 days (some exceptions apply), with purchase or lease of a new, unregistered Volkswagen model. 2 yr VW Prepaid Maintenance Plan provided at no additional cost. If customer purchases longer maintenance, offer will cover the first 2 years / 30,000 km at the value indicated and customer will pay the balance. Plan covers regular maintenance appointments (for services recommended by VW) within 2 years or 30,000 km (whichever occurs first). Visit https://www.vw.ca/en/shopping-tools/prepaid-maintenance.html or your Volkswagen dealer for more details. Valid identification and proof of valid loan/lease for/of Volkswagen that was: (i) active for a minimum of 90 days; (ii) in good standing throughout the term; and (iii) that ended within the 90 days prior to the expiry of this offer, are required. Volkswagen vehicles currently being financed/leased with Volkswagen Finance are not eligible for the rate reduction. Offer is transferable to an immediate family member living in the same household as the Primary/Co-Primary buyer or lessee. Offer is non-exchangeable for cash. Offer ends January 2, 2025 and is subject to change or cancellation without notice.
#Limited time finance offer available through Volkswagen Finance, on approved credit, based on a new and unregistered 2023 ID.4 electric ID.4 AWD Pro base model with single-speed transmission having a starting MSRP of $55,495. $2,100 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $10 OMVIC fee, $58 PPSA fee and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500) included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Finance example: 60-month term at 2.99% APR equals a weekly payment of $236, after application of $1,500 credit. $0 down payment or equivalent trade-in due at signing. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. License, insurance, registration, options and applicable taxes are extra. Cost of borrowing is $4,367 for a total obligation of $61,153. Offers end April 1, 2024 and are subject to change or cancellation without notice.  ◊◊Amount shown is the maximum incentive provided by the applicable governments. VW does not administer these incentives. BC offers an incentive of up to $4,000 based on income. Amounts and eligibility are subject to change. Incentive information is provided for informational purposes only and VW makes no representations about the actual amount or eligibility for the incentive. See the provincial or federal administrator for details. Duties, provincial regulator levies (if applicable) also due at lease inception. Dealer may sell or lease for less. Dealer order/trade may be necessary. Conditions apply. Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.
◊◊Amount shown is the maximum incentive provided by the applicable governments. VW does not administer these incentives. BC offers an incentive of up to $4,000 based on income. Amounts and eligibility are subject to change. Incentive information is provided for informational purposes only and VW makes no representations about the actual amount or eligibility for the incentive. See the provincial or federal administrator for details.