FAQs
How can I ensure I qualify for an Over-the-Air Update
Can I opt out of Over-the-Air Updates?
How do I know which software version is currently installed in my vehicle?
What do I get from the latest Over-the-Air Update?
Do I incur any additional cost for an Over-the-Air Update?
Will the vehicle warranty be forfeited if I do not install updates?
I have received the email and have provided download consent in the myVW but there is no notification in the infotainment system?
My update installation failed. Now what?
Can I install the update without a data connection?
Will my personal preferences be reset after installing the update?
Why are there no visible changes after my update?
I accidentally removed the notification in the infotainment that the update is ready to install. How do I navigate back?
I accidentally pressed 'May be later' option in the myVW app. How can I navigate back?
I once saw the OTA update details in my myVW app but now it displays 'No Update is available'
For electric vehicles, is there a minimum state-of-charge required for the Over-the-Air Update?
Can I charge my electric vehicle during the software installation?
How can I confirm that the OTA update has been installed in the vehicle?
How long should I wait for the OTA update to be installed in my vehicle?
Can I get the OTA update at the dealership?
How many times can I delay the over the air update in my infotainment system?
What if I need to drive my vehicle during the installation process?
How do I complete the Over-the-Air update?