Whistleblower Policy

Volkswagen Group Canada Inc. and VW Credit Canada, Inc., operating as Volkswagen Finance are individual and separate entities that each adopt, for their own purposes, the following:

Whistleblower Policy for the Volkswagen Group

Complying with statutory regulations and internal rules has top priority at the Volkswagen Group. We can only avoid damage to our company, our employees and business partners if rules and standards are respected. Consequently, misconduct must be recognized swiftly, processed and immediately remedied.

That calls for vigilance on the part of everyone along with a willingness to draw attention to evidence or Reasonable Suspicion of Serious Regulatory Violations. We also value information of this nature from business partners, customers and other third parties.

A Serious Regulatory Violation is a violation of law that significantly affects the interests of the Volkswagen Group or one of its companies, in particular, interests of reputation or financial interests, or that significantly violate the ethical values of the Volkswagen Group.

Volkswagen Group’s Whistleblower System offers channels to report any concerns of a Serious Regulatory Violation by Volkswagen Group employees. This system is not designed for any reporting of concerns of misconduct by dealers or by other business partners.

The values of protection, fairness, and trust are the foundation of the Whistleblower System. They apply equally to whistleblowers and those affected. Discrimination by Volkswagen Group employees against whistleblowers is a Serious Regulatory Violation and will not be tolerated.

An investigation will be initiated after careful examination of the facts and where Reasonable Suspicion of a rule violation exists. There will be strict confidentiality and secrecy throughout the investigative process. Information will be reviewed fairly, promptly and in a sensitive manner.

It is important to avoid innocent persons being suspected of irregularities that may constitute violation of the law or possibly misconduct. To this end, you should consider carefully whether the practices you intend to report are criticizable before you initiate a report.

Reports to the Investigation Office can be made at any time and in any language through the various Whistleblower Channels. If you want to file a report, all you need to do is to click this link and follow the instructions: https://www.volkswagenag.com/en/group/compliance-and-risk-management/whistleblowersystem.html#Open external link

For example, you can make a report using the international toll-free number: +800 444 46300. If your local telephone provider does not support the toll-free service, you can call the following chargeable number: +49 5361 946300.

You also have the option of using an internet-based communication platform to contact the Investigation Office, exchange documents and conduct a dialog with the lawyers via a separate mailbox. This system is confidential and protected. Whistleblowers can decide for themselves whether they wish to give their names. If you would like to send a confidential report to the lawyers in the Investigation Office, you can use the secure reporting channel to submit a report available at: https://www.bkms-system.com/bkwebanon/report/clientInfo?cin=22vwgroup16&language=engOpen external link.

Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Investigation Office in any language via e-mail at io@volkswagen.deOpen mail link or mail:

Central Investigation Office
Box 1717
38436 Wolfsburg (downtown)

In order to enable the Investigation Office to examine the matter, you should explain and describe your concern in a reasonably detailed manner. You should not attempt to conduct an individual investigation to determine whether there has been a Serious Regulatory Violation, but you should instead report suspected rule violations to the Investigation Office.

Ombudspersons of the Volkswagen Group

“Ombudsman” is a term taken from the Swedish word for mediator or legal representative. Dr. Rainer Buchert and Thomas Rohrbach, the external ombudspersons appointed by the Volkswagen Group, act as special counsel to accept reports of potential statutory or internal violation of regulations or any other kind of harmful conduct in the Group, and to review these with respect to plausibility and substantiality. They consult with the whistleblower if necessary and if the identity of the whistleblower is known. Finally, they forward all the information that has been agreed with the whistleblower to the Investigation Office for further processing.

All information is treated as confidential and it is the whistleblower who decides whether he or she wishes to protect his or her identity vis-à-vis the Group. The ombudspersons appointed by the Group ensure that reports from whistleblowers who do not wish to be identified by the company are forwarded to the Investigation Office anonymously.

If you want to get in contact with the Ombudspersons, you can find their contact details on the following homepage: http://www.ombudsmen-of-volkswagen.com/Open external link.

Disclaimers by Volkswagen

  • † Prices shown are MSRP where indicated. MSRP is the Manufacturer’s Suggested Retail Price and excludes taxes, freight and PDI ($1,750 (Jetta, Jetta GLI, Golf GTI, Golf R), and $1,950 (Tiguan, Taos, Cross Sport, Atlas, ID.4), levies, fees, optional equipment, license, insurance, registration, and any dealer or other charges (where applicable). If MSRP is not mentioned, prices shown include freight and PDI, environmental levies and a representative dealer admin fee (actual fee amount is set by dealers and varies).  Environmental or related levies and taxes may vary by jurisdiction. Dealer may sell for less. Prices are in Canadian dollars. This is not an offer to sell at a certain price. Actual selling prices and terms are set by dealers.  European or American models may be shown. Specifications, equipment, options and prices are subject to change without notice. Although we endeavour to ensure that the information contained on the website is accurate, as errors may occur from time to time, customers should contact their local Volkswagen dealer for details. Photos for illustration purposes only. Some items, such as wheels, may be unavailable on some trim levels when vehicle is built or may not be available in Canada.
  • Due to supply chain disruptions, certain trim levels may not be readily available and require a factory order from your Volkswagen dealer. Wait times will vary as a result of these supply chain disruptions, with current lead time for factory orders estimated between 6 – 8 months for most models, and approximately 18 months for the ID.4, subject to change without notice. Actual delivery dates could be affected by various factors beyond Volkswagen Canada’s and Volkswagen Canada Dealer’s control. Volkswagen Canada or Volkswagen Dealers will not be liable for any such delay in delivery. Supply chain disruptions can cause changes in available standard and/or optional equipment. The MSRP for a vehicle will be adjusted if specific equipment is not included. Please contact your dealer for more information.