Whistleblower Policy

Volkswagen Group Canada Inc. and VW Credit Canada, Inc., operating as Volkswagen Finance are individual and separate entities that each adopt, for their own purposes, the following

Our Whistleblower System

Complying with laws, regulations, internal rules, and the principles demonstrated in our VGCA Code of Conduct and the Code of Conduct for Business Partners is a top priority at Volkswagen Group Canada Inc. (“VGCA”). The success of our company is based on Integrity and Compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to take immediate action to put a stop to it. As such, the Central Investigation Office operates an independent, impartial, and confidential Whistleblower System on behalf of VGCA.

A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.

This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps that would identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation against whistleblowers and all persons who contribute to investigations at VGCA will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast, and protected process.

How do we process your report?

The qualified and experienced colleagues at the Central Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically.  First, you will get a confirmation of receipt. The Central Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. If this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Central Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.

Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Central Investigation Office - as well as reports requiring otherwise immediate action. The Central Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.

More information on the respective procedural principles can be found hereOpen external link.

*The processing time varies depending on the subject of the report.

What kind of report do you want to submit?Open phone link

A complaint about products or services to our customer service

For complaints or feedback about vehicles and services of VGCA or our business partners (e.g., dealerships, affiliated workshops), please contact Volkswagen Customer Care:

Please understand that we will not be able to forward your request or take any action for reasons of responsibility.

A report of potential misconduct to our Whistleblower System

The Whistleblower System offers various channels for reporting potential misconduct by VGCA employees, violations of the Code of Conduct for Business Partners, or serious risks and violations of human rights and environment in our supply chain.

E-mail

The Central Investigation Office of Volkswagen Group can be reached via E-mail (in any language): 

io@volkswagen.deOpen mail link

For customer complaints, please contact the channels listed under "A complaint about products or services to our customer service".

Postal Address / In Person:

Postal Address:

Volkswagen AG, Central Investigation Office
Mailbox 1717
Berliner Ring 2
38436 Wolfsburg, Germany

In person:       

Please make an appointment in advance by writing an E-mail to io@volkswagen.de.

Ombudspersons

Volkswagen Group has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Central Investigation Office if desired.

If you want to get in contact with the Ombudsperson you can find their contact details here: http://www.ombudsmen-of-volkswagen.com/Open external link

Online Reporting Channel

You have the option of using a web-based communication platformOpen external link to contact the Investigation Office in more than 65 languages. This system is confidential and technically secured and allows you to submit reports anonymously.

You can access the online reporting channel through the following link: https://goto.speakup.report/volkswagenOpen external link

You can find detailed instructions on how to make reports online, by app or by phone hereOpen external link.

Voice intake by phone

You can leave us a voice message by phone 24 hours a day, 7 days a week.

After entering the phone number, you will be prompted to enter the organization code. Then, you can submit your report as a voice recording. Only a written transcript will be received by the Central Investigation Office. Dial back in to listen to the reply or further questions by our team.

Please call +1 (514) 395 0496Open phone link

Have the organization code 122203 ready

ATTENTION: If you are outside of Canada, you can select a phone number from this listOpen external link for the country or region you are in.

Do you have any questions?

Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Central Investigation Office.

Furthermore, our local Compliance Officer ​can also be addressed in all matters of the Whistleblower System:

Speak Up App

You can also download the Speak Up App “SpeakUp - Listen for a change“ by People Intouch (personal devices only) to access the secure reporting system. Through this app, you can submit your report in writing or leave a voice message (also anonymously). You will need the organization code 122203. Log back in to see our team's reply or answer further questions. 

To download the app, you can also scan the QR code:

a download code linking to the SpeakUp App

Instead of entering the organization code in the app, you can also scan this QR code in the SpeakUp app:

a download code linking to the SpeakUp App

Disclaimers by Volkswagen

† Prices shown are MSRP where indicated. MSRP is the Manufacturer’s Suggested Retail Price and excludes taxes, freight and PDI ($1,950 (Jetta, Jetta GLI, Golf GTI and Golf R), $2,100 (Tiguan, Taos, ID.4), $2,150 (Cross Sport, Atlas) and $2,500 (ID. Buzz), levies, fees, optional equipment, license, insurance, registration, and any dealer or other charges (where applicable). If MSRP is not mentioned, prices shown include freight and PDI, environmental levies, and a $500 representative dealer admin fee (actual fee amount is set by dealers and varies, up to $500). Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Environmental or related levies and taxes may vary by jurisdiction. Dealer may sell for less. Prices are in Canadian dollars. This is not an offer to sell at a certain price. Actual selling prices and terms are set by dealers. European or American models may be shown. Specifications, equipment, options, and prices are subject to change without notice. Although we endeavour to ensure that the information contained on the website is accurate, as errors may occur from time to time, customers should contact their local Volkswagen dealer for details. Photos for illustration purposes only.  Model specifications provided may vary based on selected trim, options, and installed accessories.
**Limited time finance offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 Taos 1.5T Comfortline base model with 7-speed automatic DSG® with Tiptronic® 4MOTION® transmission having a starting price of $35,799.00, including $68 PPSA registration fee (including third-party registering agent fee), $2,100 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $13 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Finance example: 60-month term at 1.99% APR equals a weekly payment of $145, after application of $1,000 credit. $0 down payment or equivalent trade-in due at signing. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. License, insurance, registration, options and applicable taxes are extra. Cost of borrowing is $1,818 for a total obligation of $37,617. Dealer may sell for less. Dealer order/trade may be necessary (but may not be available in all cases). Conditions apply. Offers end December 2, 2024 and are subject to change or cancellation without notice. 31$1,000 credit available to be applied as a discount off MSRP, before taxes, with cash purchase, finance purchase or lease (through Volkswagen Financial Services on approved credit) of new and unregistered 2024 Taos models. Conditions apply. Dealer may sell for less. Dealer order/trade may be necessary (but may not be available in all cases).Conditions apply. Offers end December 2, 2024 and are subject to change or cancellation without notice. Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.
****Limited time finance offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 Atlas 2.0T Execline base model with 8-speed automatic transmission with Tiptronic® 4MOTION® transmission having a starting price of $62,349.00, including $68 PPSA registration fee (including third-party registering agent fee), $2,150 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $13 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Finance example: 60-month term at 1.99% APR equals a weekly payment of $252, after application of $1,000 credit. $0 down payment or equivalent trade-in due at signing. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. License, insurance, registration, options and applicable taxes are extra. Cost of borrowing is $3,166 for a total obligation of $65,515. Dealer may sell for less. Dealer order/trade may be necessary (but may not be available in all cases). Conditions apply. Offers end December 2, 2024 and are subject to change or cancellation without notice. 33$1,000 credit available to be applied as a discount off MSRP, before taxes, with cash purchase, finance purchase or lease (through Volkswagen Financial Services on approved credit) of new and unregistered 2024 Atlas models. Conditions apply. Dealer may sell for less. Dealer order/trade may be necessary (but may not be available in all cases).Conditions apply. Offers end December 2, 2024 and are subject to change or cancellation without notice. Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.
^^^^Limited time lease offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2025 Jetta 1.5T Highline base model with 8-speed automatic transmission with Tiptronic® transmission having a starting price of $34,849.00, including $68 PPSA registration fee (including third-party registering agent fee), $1,950 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $13 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. Dealer may sell for less. Dealer order/trade may be necessary (but may not be available in all cases). Conditions apply. Lease example: 48-month term at 5.99% APR equals a weekly payment of $119. $0 down payment or equivalent trade-in, $470 security deposit, and first weekly payment due at lease inception. License, insurance, registration, options and applicable taxes are extra. Total lease obligation: $24,642. Residual value is 51%. Annual 16,000 kilometre allowance; charge of $0.15/km per excess kilometre. Offers end December 2, 2024 and are subject to change or cancellation without notice. Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.
***Limited time finance offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 Tiguan 2.0T Highline base model with 8-speed automatic with Tiptronic® 4MOTION® transmission having a starting price of $48,299.00, including $68 PPSA registration fee (including third-party registering agent fee), $2,100 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $13 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Finance example: 60-month term at 4.99% APR equals a weekly payment of $210. $0 down payment or equivalent trade-in due at signing. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. License, insurance, registration, options and applicable taxes are extra. Cost of borrowing is $6,299 for a total obligation of $54,598. Dealer may sell for less. Dealer order/trade may be necessary (but may not be available in all cases). Conditions apply. Offers end December 2, 2024 and are subject to change or cancellation without notice. Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.
12Limited time finance offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 Golf R 2.0 T base model with 6-speed manual 4MOTION® transmission having a starting price of $50,849.00, including $68 PPSA registration fee (including third-party registering agent fee), $1,950 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $13 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Finance example: 60-month term at 2.99% APR equals a weekly payment of $211, after application of $1,000 credit. $0 down payment or equivalent trade-in due at signing. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. License, insurance, registration, options and applicable taxes are extra. Cost of borrowing is $3,911 for a total obligation of $54,760. Dealer may sell for less. Dealer order/trade may be necessary (but may not be available in all cases). Conditions apply. Offers end December 2, 2024 and are subject to change or cancellation without notice. 13$1,000 credit available to be applied as a discount off MSRP, before taxes, with cash purchase, finance purchase or lease (through Volkswagen Financial Services on approved credit) of new and unregistered 2024 Golf R models. Conditions apply. Dealer may sell for less. Dealer order/trade may be necessary (but may not be available in all cases). Conditions apply. Offers end December 2, 2024 and are subject to change or cancellation without notice. Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.
⁑ Loyalty offer available to current Volkswagen owners and previous Volkswagen owners who returned a leased vehicle, or whose finance contract with Volkswagen Financial Services ended, within the past 90 days (some exceptions apply), with purchase or lease of a new, unregistered Volkswagen model, excluding ID.4 models. 2 yr VW Prepaid Maintenance Plan provided at no additional cost. If customer purchases longer maintenance, offer will cover the first 2 years / 30,000 km at the value indicated and customer will pay the balance. Plan covers regular maintenance appointments (for services recommended by VW) within 2 years or 30,000 km (whichever occurs first). Visit https://www.vw.ca/en/shopping-tools/prepaid-maintenance.html or your Volkswagen dealer for more details. Valid identification and proof of valid loan/lease for/of Volkswagen that was: (i) active for a minimum of 90 days; (ii) in good standing throughout the term; and (iii) that ended within the 90 days prior to the expiry of this offer, are required. Volkswagen vehicles currently being financed/leased with Volkswagen Financial Services are not eligible for the rate reduction. Offer is transferable to an immediate family member living in the same household as the Primary/Co-Primary buyer or lessee. Offer is non-exchangeable for cash. Offer ends January 2, 2025 and is subject to change or cancellation without notice.
◊◊Amount shown is the maximum incentive provided by the applicable governments. VW does not administer these incentives. BC offers an incentive of up to $4,000 based on income. Amounts and eligibility are subject to change. Incentive information is provided for informational purposes only and VW makes no representations about the actual amount or eligibility for the incentive. See the provincial or federal administrator for details.
22Limited time finance offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 Golf GTI 2.0T base model in Kings Red Metallic (for an additional $495) with 7-speed automatic DSG® with Tiptronic® transmission having a starting price of $37,944.00, including $68 PPSA registration fee (including third-party registering agent fee), $1,950 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $13 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Finance example: 60-month term at 3.49% APR equals a weekly payment of $158. $0 down payment or equivalent trade-in due at signing. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. License, insurance, registration, options and applicable taxes are extra. Cost of borrowing is $3,375 for a total obligation of $40,824. Dealer may sell for less. Dealer order/trade may be necessary (but may not be available in all cases). Conditions apply. Offers end December 2, 2024 and are subject to change or cancellation without notice. Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.