Whistleblower Policy

Volkswagen Group Canada Inc. and VW Credit Canada, Inc., operating as Volkswagen Finance are individual and separate entities that each adopt, for their own purposes, the following:

Whistleblower Policy for the Volkswagen Group

Complying with statutory regulations and internal rules has top priority at the Volkswagen Group. We can only avoid damage to our company, our employees and business partners if rules and standards are respected. Consequently, misconduct must be recognized swiftly, processed and immediately remedied.

That calls for vigilance on the part of everyone along with a willingness to draw attention to evidence or Reasonable Suspicion of Serious Regulatory Violations. We also value information of this nature from business partners, customers and other third parties.

A Serious Regulatory Violation is a violation of law that significantly affects the interests of the Volkswagen Group or one of its companies, in particular, interests of reputation or financial interests, or that significantly violate the ethical values of the Volkswagen Group.

Volkswagen Group’s Whistleblower System offers channels to report any concerns of a Serious Regulatory Violation by Volkswagen Group employees. This system is not designed for any reporting of concerns of misconduct by dealers or by other business partners.

The values of protection, fairness, and trust are the foundation of the Whistleblower System. They apply equally to whistleblowers and those affected. Discrimination by Volkswagen Group employees against whistleblowers is a Serious Regulatory Violation and will not be tolerated.

An investigation will be initiated after careful examination of the facts and where Reasonable Suspicion of a rule violation exists. There will be strict confidentiality and secrecy throughout the investigative process. Information will be reviewed fairly, promptly and in a sensitive manner.

It is important to avoid innocent persons being suspected of irregularities that may constitute violation of the law or possibly misconduct. To this end, you should consider carefully whether the practices you intend to report are criticizable before you initiate a report.

Reports to the Investigation Office can be made at any time and in any language through the various Whistleblower Channels. If you want to file a report, all you need to do is to click this link and follow the instructions: https://www.volkswagenag.com/en/group/compliance-and-risk-management/whistleblowersystem.html#Opens an external link

For example, you can make a report using the international toll-free number: +800 444 46300. If your local telephone provider does not support the toll-free service, you can call the following chargeable number: +49 5361 946300.

You also have the option of using an internet-based communication platform to contact the Investigation Office, exchange documents and conduct a dialog with the lawyers via a separate mailbox. This system is confidential and protected. Whistleblowers can decide for themselves whether they wish to give their names. If you would like to send a confidential report to the lawyers in the Investigation Office, you can use the secure reporting channel to submit a report available at: https://www.bkms-system.com/bkwebanon/report/clientInfo?cin=22vwgroup16&language=engOpens an external link.

Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Investigation Office in any language via e-mail at io@volkswagen.deOpens a mail link or mail:

Central Investigation Office
Box 1717
38436 Wolfsburg (downtown)

In order to enable the Investigation Office to examine the matter, you should explain and describe your concern in a reasonably detailed manner. You should not attempt to conduct an individual investigation to determine whether there has been a Serious Regulatory Violation, but you should instead report suspected rule violations to the Investigation Office.

Ombudspersons of the Volkswagen Group

“Ombudsman” is a term taken from the Swedish word for mediator or legal representative. Dr. Rainer Buchert and Thomas Rohrbach, the external ombudspersons appointed by the Volkswagen Group, act as special counsel to accept reports of potential statutory or internal violation of regulations or any other kind of harmful conduct in the Group, and to review these with respect to plausibility and substantiality. They consult with the whistleblower if necessary and if the identity of the whistleblower is known. Finally, they forward all the information that has been agreed with the whistleblower to the Investigation Office for further processing.

All information is treated as confidential and it is the whistleblower who decides whether he or she wishes to protect his or her identity vis-à-vis the Group. The ombudspersons appointed by the Group ensure that reports from whistleblowers who do not wish to be identified by the company are forwarded to the Investigation Office anonymously.

If you want to get in contact with the Ombudspersons, you can find their contact details on the following homepage: http://www.ombudsmen-of-volkswagen.com/Opens an external link.

Disclaimers by Volkswagen

  • All prices are MSRP in Canadian dollars. MSRP is the Manufacturer’s Suggested Retail Price and excludes taxes, freight and PDI (for 2021 models: $1,750 (Jetta, Jetta GLI, Golf, Golf GTI), $1,850 (Passat, Arteon) and $1,950 (Tiguan, Taos, Cross Sport, Atlas, ID.4). Amounts vary for 2020 models), levies, fees, optional equipment, license, insurance, registration, and any dealer or other charges, where applicable. Environmental or related levies and taxes may vary by jurisdiction. Dealer may sell for less. European or American models may be shown. Specifications, equipment, options and prices are subject to change without notice. Although we endeavour to ensure that the information contained on the website is accurate, as errors may occur from time to time, customers should contact their local Volkswagen dealer for details. Photos for illustration purposes only. Some items, such as wheels, may be unavailable on some trim levels when vehicle is built or may not be available in Canada.

    Fuel consumption ratings are estimates based on Natural Resources Canada’s (NRCan) fuel consumption criteria and testing methods for 2020 and 2021 model year vehicles and are provided for comparison purposes only. Please note that comparisons to seemingly similar vehicles pre-2015 model year will show discrepancies due to the difference in NRCan approved calculation methods for 2014 model year and older vehicles. Please refer to NRCan’s Fuel Consumption Guide 2020 and 2021 for estimated fuel consumption figures. Actual fuel consumption will vary based on driving conditions, driver habits and the vehicle’s condition, weight carried and additional equipment. Tires are supplied and warranted by their manufacturer. Most vehicles are sold equipped with four all-season tires. For vehicles sold equipped with summer performance tires, note that appropriate all-season or winter weather tires are required for driving during cold, snowy or icy weather conditions. Please remember that the use of winter tires may be mandatory in your province or territory. Airbags are supplemental restraints only and will not deploy under all accident scenarios. Always use safety belts and seat children only in the rear seats, using restraint systems appropriate for their size and age. The navigation system depends upon signals from the GPS network and is designed to provide you with suggested routes only. Discrepancies may occur between the mapping and the actual location due to changes in street names, construction or other road system changes which are beyond the control of Volkswagen Canada. Please rely on your individual judgment in determining whether or not to follow a suggested navigation route.