Whistleblower Policy

Volkswagen Group Canada Inc. and VW Credit Canada, Inc., operating as Volkswagen Finance are individual and separate entities that each adopt, for their own purposes, the following

Our Whistleblower System

Complying with statutory regulations and internal rules, and the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners, has top priority at Volkswagen Group Canada. The success of our company is based on Integrity and Compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it. 

A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, Persons Implicated and employees contributing to the investigation of reported misconduct.

This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at Volkswagen Group Canada will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.

How do we process your report?

The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically.  First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.

Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office -  as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.

 * The processing time varies depending on the subject of the procedure.

Find more information on the procedural principles of our whistleblower system hereOpen external link

Do you have any concern or feedback regarding a Volkswagen Group Canada product or service?

If you have any questions or inquiries regarding your new or used vehicle or feedback about services provided by one of our brands, please visit our Contact UsOpen external link page for information on how to contact our Customer Service teams.

We kindly ask for your understanding that the Whistleblower System unfortunately cannot process customer complaints.

Making a report to our Whistleblower System

The Whistleblower System offers various channels to report potential employee misconduct or potential violations of the Code of Conduct for Business Partners by suppliers in our Supply Chain, that allow a swift review and reaction by our company if necessary.  

Volkswagen Group Canada, Inc.

Ethics Hotline: 888-228-7317
Online: EthicsPointOpen external link

 ** 

Volkswagen Group Investigation Office

Reports to the Investigation Office can be made at any time and in any language.
Whistleblower Hotline:
833-657-1574 (toll-free)
908-219-8092 (local)
Online: Secure Reporting ChannelOpen external link
Email: Investigation OfficeOpen mail link

Postal address:

Volkswagen AG, Central Investigation Office
Mailbox 1717
Berliner Ring 2
38436 Wolfsburg, Germany

In person:              

Please email io@volkswagen.deOpen mail link to make an appointment.

Ombudspersons

Volkswagen Group has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Investigation Office if desired.

If you want to get in contact with the Ombudsperson you can find their contact details here: http://www.ombudsmen-of-volkswagen.com/Open external link

 

 

Disclaimers by Volkswagen

 Prices shown are MSRP where indicated. MSRP is the Manufacturer’s Suggested Retail Price and excludes taxes, freight and PDI ($1,950 (Jetta, Jetta GLI, Golf GTI and Golf R), $2,100 (Tiguan, Taos, ID.4) and $2,150 (Cross Sport, Atlas), levies, fees, optional equipment, license, insurance, registration, and any dealer or other charges (where applicable). If MSRP is not mentioned, prices shown include freight and PDI, environmental levies, and a $500 representative dealer admin fee (actual fee amount is set by dealers and varies, up to $500). Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Environmental or related levies and taxes may vary by jurisdiction. Dealer may sell for less. Prices are in Canadian dollars. This is not an offer to sell at a certain price. Actual selling prices and terms are set by dealers. European or American models may be shown. Specifications, equipment, options, and prices are subject to change without notice. Although we endeavour to ensure that the information contained on the website is accurate, as errors may occur from time to time, customers should contact their local Volkswagen dealer for details. Photos for illustration purposes only.  Model specifications provided may vary based on selected trim, options, and installed accessories.
**Limited time lease offer available through Volkswagen Finance, on approved credit, based on a new and unregistered 2024 Tiguan 2.0T Highline base model with 8-speed automatic with Tiptronic® 4MOTION® transmission / 2024 Taos 1.5T Highline base model with 7-speed automatic DSG® with Tiptronic® 4MOTION® transmission having a starting MSRP of $45,495/ $37,995. $2,100 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $10 OMVIC fee, $58 PPSA fee and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers.Lease example: 48-month term at 4.99% APR equals a weekly payment of $150 / $128, $0 down payment or equivalent trade-in, $600 / $510 security deposit, and first weekly payment due at lease inception. License, insurance, registration, options and applicable taxes are extra. Total lease obligation: $31,050 / $26,439. Residual value is 54%.  Annual 16,000 kilometre allowance; charge of $0.15/km per excess kilometre. Offers end April 1, 2024 and are subject to change or cancellation without notice. ***Limited time offer available with finance or lease (through Volkswagen Finance, on approved credit) of new and unregistered 2024 Taos Highline and Tiguan Highline R-Line models.  Customer may choose either a 2 year VW Prepaid Maintenance Plan or 1% rate reduction.  If customer purchases longer maintenance plan, offer will cover the first 2 years / 30,000 km at the value indicated and customer will pay the balance.  Plan covers regular maintenance appointments (for services recommended by VW) within 2 years or 30,000 km (whichever occurs first). Offer cannot be transferred or exchanged for cash.  Offer expires April 1, 2024 and is subject to change or cancellation without notice. Duties, provincial regulator levies (if applicable) also due at lease inception. Dealer may sell or lease for less. Dealer order/trade may be necessary. Conditions apply. Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.
****Limited time lease offer available through Volkswagen Finance, on approved credit, based on a new and unregistered 2024 Atlas 2.0T Execline base model with 8-speed automatic transmission with Tiptronic® 4MOTION® transmission / 2024 Atlas Cross Sport 2.0T Execline base model with 8-speed automatic transmission with Tiptronic® 4MOTION® transmission having a starting MSRP of $60,495/ $59,395. $2,150 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $10 OMVIC fee, $58 PPSA fee and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers.  Lease example: 48-month term at 4.99% APR equals a weekly payment of $210 / $204, $0 down payment or equivalent trade-in, $840/ $820 security deposit, and first weekly payment due at lease inception. License, insurance, registration, options and applicable taxes are extra. Total lease obligation: $43,606 / $42,334. Residual value is 48%/ 49%.  Annual 16,000 kilometre allowance; charge of $0.15/km per excess kilometre. Offers end April 1, 2024 and are subject to change or cancellation without notice.    *****Limited time offer available with finance or lease (through Volkswagen Finance, on approved credit) of all new and unregistered 2024 Atlas and Cross Sport models.  Customer may choose either a 2 year VW Prepaid Maintenance Plan or 1% rate reduction.  If customer purchases longer maintenance plan, offer will cover the first 2 years / 30,000 km at the value indicated and customer will pay the balance.  Plan covers regular maintenance appointments (for services recommended by VW) within 2 years or 30,000 km (whichever occurs first). Offer cannot be transferred or exchanged for cash.  Offer expires April 1, 2024 and is subject to change or cancellation without notice. Duties, provincial regulator levies (if applicable) also due at lease inception. Dealer may sell or lease for less. Dealer order/trade may be necessary. Conditions apply. Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.
⁑ Loyalty offer available to current Volkswagen owners and previous Volkswagen owners who returned a leased vehicle, or whose finance contract with Volkswagen Finance ended, within the past 90 days (some exceptions apply), with purchase or lease of a new, unregistered Volkswagen model. 2 yr VW Prepaid Maintenance Plan provided at no additional cost. If customer purchases longer maintenance, offer will cover the first 2 years / 30,000 km at the value indicated and customer will pay the balance. Plan covers regular maintenance appointments (for services recommended by VW) within 2 years or 30,000 km (whichever occurs first). Visit https://www.vw.ca/en/shopping-tools/prepaid-maintenance.html or your Volkswagen dealer for more details. Valid identification and proof of valid loan/lease for/of Volkswagen that was: (i) active for a minimum of 90 days; (ii) in good standing throughout the term; and (iii) that ended within the 90 days prior to the expiry of this offer, are required. Volkswagen vehicles currently being financed/leased with Volkswagen Finance are not eligible for the rate reduction. Offer is transferable to an immediate family member living in the same household as the Primary/Co-Primary buyer or lessee. Offer is non-exchangeable for cash. Offer ends January 2, 2025 and is subject to change or cancellation without notice.
#Limited time finance offer available through Volkswagen Finance, on approved credit, based on a new and unregistered 2023 ID.4 electric ID.4 AWD Pro base model with single-speed transmission having a starting MSRP of $55,495. $2,100 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $10 OMVIC fee, $58 PPSA fee and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500) included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Finance example: 60-month term at 2.99% APR equals a weekly payment of $236, after application of $1,500 credit. $0 down payment or equivalent trade-in due at signing. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. License, insurance, registration, options and applicable taxes are extra. Cost of borrowing is $4,367 for a total obligation of $61,153. Offers end April 1, 2024 and are subject to change or cancellation without notice.  ◊◊Amount shown is the maximum incentive provided by the applicable governments. VW does not administer these incentives. BC offers an incentive of up to $4,000 based on income. Amounts and eligibility are subject to change. Incentive information is provided for informational purposes only and VW makes no representations about the actual amount or eligibility for the incentive. See the provincial or federal administrator for details. Duties, provincial regulator levies (if applicable) also due at lease inception. Dealer may sell or lease for less. Dealer order/trade may be necessary. Conditions apply. Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.
◊◊Amount shown is the maximum incentive provided by the applicable governments. VW does not administer these incentives. BC offers an incentive of up to $4,000 based on income. Amounts and eligibility are subject to change. Incentive information is provided for informational purposes only and VW makes no representations about the actual amount or eligibility for the incentive. See the provincial or federal administrator for details.