Accessibility Policy

Our commitment

Volkswagen Group Canada Inc. (VGCA) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committedto meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under accessibility legislation including the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Training

We are committed to training all Employees and Contractors in accessibility laws including Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We will train all Employees and Contractors on accessibility as it relates to their specific roles. Information and communications We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. We are working with our web developers and content providers to have all new website content, within our control, comply with relevant web content accessibility guidelines, in accordance with applicable accessibility laws.

Employment

Our organization is committed to fair and accessible employment practices. On an ongoing basis and as part of our commitment to accessibility, we notify employees, potential hires and the public that accommodations can be made during our internal and external recruitment and selection process. We work closely on accommodation plans to promote a safe and healthy return to work program with our managers and employees. We have an active Joint Health and Safety Committee who conduct regular inspections and who obtain input from employees to identify and remove accessibility barriers in the workplace where feasible. Where needed and identified by the employee or manager, we will provide supports for those with disabilities including individual accommodation plans as required. We will also provide customized emergency information where needed and identified to help an employee with a disability during an emergency in our corporate buildings. Where needed and identified by the employee or manager, our performance management, career development and redeployment processes will take into account the accessibility need of the employee. We will continue to identify and address accessibility needs in the employment life cycle including selection, assessment, performance management, return to work and redeployment processes.

Design of Public Spaces

We will meet accessibility laws when building or making major changes to public spaces. Public spaces as defined under applicable accessibility legislation including:

  • Recreational trails/beach access routes
  • Outdoor and indoor public eating areas
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps and rest areas.
  • Accessible parking We will put procedures in place to prevent service disruptions to our accessible parts of our public spaces. 

Changes to existing policies

We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.

Related Policies and Plans

Please also refer to the following: 

  • VGCA’s “Accessible Customer Service Policy” for information on how we provide services to our customers and members of the public including those with disabilities. 
  • VGCA’s Accessibility Plan 

Disclaimers by Volkswagen

  • All prices are MSRP in Canadian dollars. MSRP is the Manufacturer’s Suggested Retail Price and excludes taxes, freight and PDI (for 2021 models: $1,750 (Jetta, Jetta GLI, Golf, Golf GTI), $1,850 (Passat, Arteon) and $1,950 (Tiguan, Taos, Cross Sport, Atlas, ID.4). Amounts vary for 2020 models), levies, fees, optional equipment, license, insurance, registration, and any dealer or other charges, where applicable. Environmental or related levies and taxes may vary by jurisdiction. Dealer may sell for less. European or American models may be shown. Specifications, equipment, options and prices are subject to change without notice. Although we endeavour to ensure that the information contained on the website is accurate, as errors may occur from time to time, customers should contact their local Volkswagen dealer for details. Photos for illustration purposes only. Some items, such as wheels, may be unavailable on some trim levels when vehicle is built or may not be available in Canada.

    Fuel consumption ratings are estimates based on Natural Resources Canada’s (NRCan) fuel consumption criteria and testing methods for 2020 and 2021 model year vehicles and are provided for comparison purposes only. Please note that comparisons to seemingly similar vehicles pre-2015 model year will show discrepancies due to the difference in NRCan approved calculation methods for 2014 model year and older vehicles. Please refer to NRCan’s Fuel Consumption Guide 2020 and 2021 for estimated fuel consumption figures. Actual fuel consumption will vary based on driving conditions, driver habits and the vehicle’s condition, weight carried and additional equipment. Tires are supplied and warranted by their manufacturer. Most vehicles are sold equipped with four all-season tires. For vehicles sold equipped with summer performance tires, note that appropriate all-season or winter weather tires are required for driving during cold, snowy or icy weather conditions. Please remember that the use of winter tires may be mandatory in your province or territory. Airbags are supplemental restraints only and will not deploy under all accident scenarios. Always use safety belts and seat children only in the rear seats, using restraint systems appropriate for their size and age. The navigation system depends upon signals from the GPS network and is designed to provide you with suggested routes only. Discrepancies may occur between the mapping and the actual location due to changes in street names, construction or other road system changes which are beyond the control of Volkswagen Canada. Please rely on your individual judgment in determining whether or not to follow a suggested navigation route.