Accessibility Plan


Volkswagen Group Canada Inc. (“VGCA”) is committed to fulfilling our requirements under applicable accessibility legislation including the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps we are plan to take between 2021 to 2026 to meet those requirements and to improve opportunities for people with disabilities.

Customer Service

Our organization is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.

Information and Communications

Our organization is committed to making our information and communications accessible to people with disabilities.

We are working with our web developers and content providers to have all new website content, within our control, comply with relevant web content accessibility guidelines in accordance with applicable accessibility laws.


Our organization is committed to fair and accessible employment practices.

On an ongoing basis and as part of our commitment to accessibility, we notify employees, potential hires and the public that accommodations can be made during our internal and external recruitment and selection process. This notification has been included in our internal and external job postings for the last few years.

We work closely on accommodation plans to promote a safe and healthy return to work program with our managers and employees. We have an active Joint Health and Safety Committee who conduct regular inspections and who obtain input from employees to identify and remove accessibility barriers in the workplace where feasible.

Where needed and identified by the employee or manager, we will provide supports for those with disabilities including individual accommodation plans as required. We will also provide customized emergency information where needed and identified to help an employee with a disability during an emergency in our corporate buildings.

Where needed and identified by the employee or manager, our performance management, career development and redeployment processes will take into account the accessibility need of the employee. We will continue to identify and address accessibility needs in the employment life cycle including

selection, assessment, performance management, return to work and redeployment processes.


Our organization is committed to providing training in the requirements of applicable accessibility laws including Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

We will train all Employees and Contractors on accessibility as it relates to their specific roles. Specifically, all Employees and Contractors receive onboarding accessibility training upon joining the organization and training on our company code of conduct including human rights every two years.

Certain roles such as human resources and facilities may receive additional training relating to their

specialized function in accordance with accessibility legislation.

Design of Public Spaces

We will meet accessibility laws when building or making major changes to public spaces.

Our organization is not a retail facility and is not open to the general public. However we will continue to ensure that our reception area and any other areas that are open to the public, remain fully accessible.

For More Information

For more information on this accessibility plan, please contact VGCA Human Resources at VGCAHumanResources@vw.caOpen mail link.

Standard and accessible formats of this document are free on request.

Related Policies and Plans

Please also refer to the following:

  • VGCA’s “Accessible Customer Service Policy” for information on how we provide services to our customers and members of the public including those with disabilities.
  • VGCA’s Accessibility Plan

Disclaimers by Volkswagen

  • † Prices shown are MSRP where indicated. MSRP is the Manufacturer’s Suggested Retail Price and excludes taxes, freight and PDI ($1,750 (Jetta, Jetta GLI, Golf GTI, Golf R), and $1,950 (Tiguan, Taos, Cross Sport, Atlas, ID.4), levies, fees, optional equipment, license, insurance, registration, and any dealer or other charges (where applicable). If MSRP is not mentioned, prices shown include freight and PDI, environmental levies and a representative dealer admin fee (actual fee amount is set by dealers and varies).  Environmental or related levies and taxes may vary by jurisdiction. Dealer may sell for less. Prices are in Canadian dollars. This is not an offer to sell at a certain price. Actual selling prices and terms are set by dealers.  European or American models may be shown. Specifications, equipment, options and prices are subject to change without notice. Although we endeavour to ensure that the information contained on the website is accurate, as errors may occur from time to time, customers should contact their local Volkswagen dealer for details. Photos for illustration purposes only. Some items, such as wheels, may be unavailable on some trim levels when vehicle is built or may not be available in Canada.
  • Due to supply chain disruptions, certain trim levels may not be readily available and require a factory order from your Volkswagen dealer. Wait times will vary as a result of these supply chain disruptions, with current lead time for factory orders estimated between 6 – 8 months for most models, and approximately 18 months for the ID.4, subject to change without notice. Actual delivery dates could be affected by various factors beyond Volkswagen Canada’s and Volkswagen Canada Dealer’s control. Volkswagen Canada or Volkswagen Dealers will not be liable for any such delay in delivery. Supply chain disruptions can cause changes in available standard and/or optional equipment. The MSRP for a vehicle will be adjusted if specific equipment is not included. Please contact your dealer for more information.