Accessibility Plan

Introduction

Volkswagen Group Canada Inc. (“VGCA”) is committed to fulfilling our requirements under applicable accessibility legislation including the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps we are plan to take between 2021 to 2026 to meet those requirements and to improve opportunities for people with disabilities.

Customer Service

Our organization is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.

Information and Communications

Our organization is committed to making our information and communications accessible to people with disabilities.

We are working with our web developers and content providers to have all new website content, within our control, comply with relevant web content accessibility guidelines in accordance with applicable accessibility laws.

Employment

Our organization is committed to fair and accessible employment practices.

On an ongoing basis and as part of our commitment to accessibility, we notify employees, potential hires and the public that accommodations can be made during our internal and external recruitment and selection process. This notification has been included in our internal and external job postings for the last few years.

We work closely on accommodation plans to promote a safe and healthy return to work program with our managers and employees. We have an active Joint Health and Safety Committee who conduct regular inspections and who obtain input from employees to identify and remove accessibility barriers in the workplace where feasible.

Where needed and identified by the employee or manager, we will provide supports for those with disabilities including individual accommodation plans as required. We will also provide customized emergency information where needed and identified to help an employee with a disability during an emergency in our corporate buildings.

Where needed and identified by the employee or manager, our performance management, career development and redeployment processes will take into account the accessibility need of the employee. We will continue to identify and address accessibility needs in the employment life cycle including

selection, assessment, performance management, return to work and redeployment processes.

Training

Our organization is committed to providing training in the requirements of applicable accessibility laws including Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

We will train all Employees and Contractors on accessibility as it relates to their specific roles. Specifically, all Employees and Contractors receive onboarding accessibility training upon joining the organization and training on our company code of conduct including human rights every two years.

Certain roles such as human resources and facilities may receive additional training relating to their

specialized function in accordance with accessibility legislation.

Design of Public Spaces

We will meet accessibility laws when building or making major changes to public spaces.

Our organization is not a retail facility and is not open to the general public. However we will continue to ensure that our reception area and any other areas that are open to the public, remain fully accessible.

For More Information

For more information on this accessibility plan, please contact VGCA Human Resources at VGCAHumanResources@vw.caOpen mail link.

Standard and accessible formats of this document are free on request.

Related Policies and Plans

Please also refer to the following:

  • VGCA’s “Accessible Customer Service Policy” for information on how we provide services to our customers and members of the public including those with disabilities.
  • VGCA’s Accessibility Plan

Disclaimers by Volkswagen

 Prices shown are MSRP where indicated. MSRP is the Manufacturer’s Suggested Retail Price and excludes taxes, freight and PDI ($1,950 (Jetta, Jetta GLI, Golf GTI and Golf R), $2,100 (Tiguan, Taos, ID.4) and $2,150 (Cross Sport, Atlas), levies, fees, optional equipment, license, insurance, registration, and any dealer or other charges (where applicable). If MSRP is not mentioned, prices shown include freight and PDI, environmental levies, and a $500 representative dealer admin fee (actual fee amount is set by dealers and varies, up to $500). Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Environmental or related levies and taxes may vary by jurisdiction. Dealer may sell for less. Prices are in Canadian dollars. This is not an offer to sell at a certain price. Actual selling prices and terms are set by dealers. European or American models may be shown. Specifications, equipment, options, and prices are subject to change without notice. Although we endeavour to ensure that the information contained on the website is accurate, as errors may occur from time to time, customers should contact their local Volkswagen dealer for details. Photos for illustration purposes only.  Model specifications provided may vary based on selected trim, options, and installed accessories.
^^^/△△△Limited time lease offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 Taos 1.5T Highline base model with 7-speed automatic DSG® with Tiptronic® 4MOTION® transmission having a starting price of $40,796.00, including $68 PPSA registration fee (including third-party registering agent fee), $2,100 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $10 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. Dealer may sell or lease for less. Dealer order/trade may be necessary. Conditions apply. Lease example: 24-month term at 1.99% APR equals a weekly payment of $157. $0 down payment or equivalent trade-in, $630 security deposit, and first weekly payment due at lease inception. License, insurance, registration, options and applicable taxes are extra. Total lease obligation: $16,284. Residual value is 68%. Annual 16,000 kilometre allowance; charge of $0.15/km per excess kilometre. Offers end July 2, 2024 and are subject to change or cancellation without notice.   Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada. 
**Limited time lease offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 Atlas 2.0T Peak Edition base model with 8-speed automatic transmission with Tiptronic® 4MOTION® transmission having a starting price of $57,346.00, including $68 PPSA registration fee (including third-party registering agent fee), $2,150 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $10 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. Dealer may sell or lease for less. Dealer order/trade may be necessary. Conditions apply. Lease example: 24-month term at 1.99% APR equals a weekly payment of $234. $0 down payment or equivalent trade-in, $940 security deposit, and first weekly payment due at lease inception. License, insurance, registration, options and applicable taxes are extra. Total lease obligation: $24,303. Residual value is 64%. Annual 16,000 kilometre allowance; charge of $0.15/km per excess kilometre. Offers end July 2, 2024 and are subject to change or cancellation without notice.   Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada. 
***Limited time lease offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 Jetta 1.5T Highline base model with 8-speed automatic transmission with Tiptronic® transmission having a starting price of $34,246.00, including $68 PPSA registration fee (including third-party registering agent fee), $1,950 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $10 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. Dealer may sell or lease for less. Dealer order/trade may be necessary. Conditions apply. Lease example: 24-month term at 2.99% APR equals a weekly payment of $157. $0 down payment or equivalent trade-in, $630 security deposit, and first weekly payment due at lease inception. License, insurance, registration, options and applicable taxes are extra. Total lease obligation: $16,266. Residual value is 62%. Annual 16,000 kilometre allowance; charge of $0.15/km per excess kilometre. Offers end July 2, 2024 and are subject to change or cancellation without notice.   Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada. 
****Limited time lease offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 Tiguan 2.0T Highline base model with 8-speed automatic with Tiptronic® 4MOTION® transmission having a starting price of $48,296.00, including $68 PPSA registration fee (including third-party registering agent fee), $2,100 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $10 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. Dealer may sell or lease for less. Dealer order/trade may be necessary. Conditions apply. Lease example: 24-month term at 1.49% APR equals a weekly payment of $179. $0 down payment or equivalent trade-in, $710 security deposit, and first weekly payment due at lease inception. License, insurance, registration, options and applicable taxes are extra. Total lease obligation: $18,539. Residual value is 68%. Annual 16,000 kilometre allowance; charge of $0.15/km per excess kilometre. Offers end July 2, 2024 and are subject to change or cancellation without notice.   Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada.
^^/△△Limited time lease offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 Golf GTI 2.0T Performance base model in Oryx White Pearl with Black Roof (for an additional $495), with 6-speed manual transmission having a starting price of $44,141.00, including $68 PPSA registration fee (including third-party registering agent fee), $1,950 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $10 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. Dealer may sell or lease for less. Dealer order/trade may be necessary. Conditions apply. Lease example: 24-month term at 3.99% APR equals a weekly payment of $172. $0 down payment or equivalent trade-in, $690 security deposit, and first weekly payment due at lease inception. License, insurance, registration, options and applicable taxes are extra. Total lease obligation: $17,836. Residual value is 70%. Annual 16,000 kilometre allowance; charge of $0.15/km per excess kilometre. Offers end July 2, 2024 and are subject to change or cancellation without notice.   Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada. 
⁑ Loyalty offer available to current Volkswagen owners and previous Volkswagen owners who returned a leased vehicle, or whose finance contract with Volkswagen Financial Services ended, within the past 90 days (some exceptions apply), with purchase or lease of a new, unregistered Volkswagen model, excluding ID.4 models. 2 yr VW Prepaid Maintenance Plan provided at no additional cost. If customer purchases longer maintenance, offer will cover the first 2 years / 30,000 km at the value indicated and customer will pay the balance. Plan covers regular maintenance appointments (for services recommended by VW) within 2 years or 30,000 km (whichever occurs first). Visit https://www.vw.ca/en/shopping-tools/prepaid-maintenance.html or your Volkswagen dealer for more details. Valid identification and proof of valid loan/lease for/of Volkswagen that was: (i) active for a minimum of 90 days; (ii) in good standing throughout the term; and (iii) that ended within the 90 days prior to the expiry of this offer, are required. Volkswagen vehicles currently being financed/leased with Volkswagen Financial Services are not eligible for the rate reduction. Offer is transferable to an immediate family member living in the same household as the Primary/Co-Primary buyer or lessee. Offer is non-exchangeable for cash. Offer ends January 2, 2025 and is subject to change or cancellation without notice.
Limited time finance offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 ID.4 Electric ID.4 PRO S AWD base model in Ice Grey Metallic (for an additional $500) with Panoramic Fixed Glass Roof (for an additional $1000) with single-speed transmission having a starting price of $64,796.00, including $68 PPSA registration fee (including third-party registering agent fee), $2,100 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $10 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Finance example: 36-month term at 0.99% APR equals a weekly payment of $412. $0 down payment or equivalent trade-in due at signing. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. License, insurance, registration, options and applicable taxes are extra. Cost of borrowing is $951 for a total obligation of $64,247. Dealer may sell for more or less. Dealer order/trade may be necessary. Conditions apply. Offers end July 2, 2024 and are subject to change or cancellation without notice.  ◊◊Amount shown is the maximum incentive amount currently available under the federal Incentives for Zero-Emission Vehicles (iZEV) Program, Volkswagen Canada does not administer the incentives and is not responsible for any cancellations or changes to the incentive programs.  Incentive information is provided for informational purposes only and Volkswagen Canada makes no representations about the actual amount or eligibility for the incentive. Conditions and limitations apply. Consult the government administrator or see your dealer for details.   Visit vwoffers.ca or your Volkswagen dealer for details. Volkswagen,” the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license. © 2024 Volkswagen Canada. 
◊◊Amount shown is the maximum incentive provided by the applicable governments. VW does not administer these incentives. BC offers an incentive of up to $4,000 based on income. Amounts and eligibility are subject to change. Incentive information is provided for informational purposes only and VW makes no representations about the actual amount or eligibility for the incentive. See the provincial or federal administrator for details.