Question 1

Where can I buy an ID.4?

Accepted Answer

Unfortunately, all 2021 and 2022 ID.4 models in Canada have been sold.
Also, due to global supply chain issues and production delays, we regret to inform you that we are no longer taking orders on ID.4 models in Canada at this time

To keep up to date on ID.4 news and availability in Canada, sign up here or join our Facebook community group: ID. Insider.

Question 2

Can I order a 2022 ID.4 for delivery this year?

Accepted Answer

Unfortunately, due to global supply chain issues and production delays, we are no longer taking orders on ID.4 models in Canada at this time.
To keep up to date on ID.4 news and availability in Canada, sign up here or join our Facebook community group: ID. Insider.

Question 3

Are ID.4 Dealers still accepting orders?

Accepted Answer

Unfortunately, Dealers are no longer taking any 2021 or 2022 ID.4 model orders at time.
Sign up here to be among the first to know when 2023 ID.4 pre-orders are available in Canada.

Question 4

What will happen to my current order with my dealership

Accepted Answer

Your order will be prioritized first in line for the 2023 Model Year ID.4. Your dealer will be contacting you for more details.

Question 5

What is the ID.4’s range?

Accepted Answer

The ID.4 will deliver up to 422 km of all-electric range in Rear-Wheel Drive form, and up to 394 km with the dual-motor All-Wheel Drive version.

^{Legal:

*Combined range estimate for the ID.4 Pro (RWD) and ID.4 AWD Pro, based on Natural Resources Canada’s (NRCan) approved guidelines for 2022. City rating for the RWD / AWD is 18.7 / 21.0 kWh/100 km and highway rating is 22.0 / 23.2 kWh/100 km. Please refer to NRCan’s 2022 Fuel Consumption Guide available at https://fcr-ccc.nrcan-rncan.gc.ca/en for more information. Full battery charge is required. Actual driving range will vary based on driving and charging habits, weather and temperature, battery age, and vehicle condition. Battery capacity decreases with time and use. See owner’s manual for details.}

Question 6

How fast can it charge?

Accepted Answer

When paired with a Level 2 AC residential home charger capable of matching the its maximum 11 kW acceptance rate, the ID.4 can be charged from near-empty to full in as little as 7.5 hours. Charging with a 9.6 kW AC station will take approx. 9 hours, while a 7.2 kw AC will take approx. 11.5 hours.

On the road, you can charge 10% to 80% in an estimated 36 minutes. That means a 10-minute charge can add almost 100km of range on a DC fast-charger.
^{Estimated charging times are provided as a reference only. Actual charging times will vary based on battery state of charge, driving behaviour, battery condition, current, resistance, and ambient temperature, available voltage and charging frequency.}

Question 7

Is All-Wheel Drive available?

Accepted Answer

Both rear- and all-wheel drive versions of ID.4 are available. The ID.4 is one of the first affordable electric SUVs with AWD available in Canada.

Question 8

How is the ID.4 equipped in Canada?

Accepted Answer

The ID.4 is available in both rear- and all-wheel drive versions with an impressive level of standard features. It also offers an available Statement Package with a broad array of luxury and technology features, as well as a glass roof and 20" aluminum alloy wheels.

Question 9

Is the ID.4 ready for winter in Canada?

Accepted Answer

The ID.4 is designed to function well even in the harshest of Canadian winter conditions. Every ID.4 in Canada comes with heated front seats, a heated windshield, a heated steering wheel, and an advanced heat pump as standard equipment.

Question 10

Where is the ID.4 being built?

Accepted Answer

Initially, the ID.4 will be produced at our plant in Zwickau, Germany, which produces electric vehicles exclusively in a fully carbon-neutral process. To help meet anticipated demand as more and more Canadians go electric, ID.4 production will shift to Chattanooga, Tennessee in the second half of 2022.

Question 11

What about other ID. Family models?

Accepted Answer

The all-new ID.4 will lead the charge for Volkswagen’s electric future in North America. With versatile SUV proportions and available all-wheel drive, it’s perfectly suited to the needs of Canadians. That said, the ID. Buzz is expected to arrive in Canada in 2024, with pre-orders starting in 2023 only on VolksKlick.

Question 12

Will purchasers of the ID.4 have to pay for charging at Electrify Canada charging stations?

Accepted Answer

All 2021 and 2022 ID.4 vehicles come equipped with 3 years of unlimited charging sessions at any Electrify Canada DC fast charging station.*

^{*Offer is not available for commercial use vehicles (such as ride shares) and is not transferable. Available with purchase or lease of new 2021 and 2022 ID.4 vehicles. Requires Electrify Canada account, app, valid credit card and acceptance of Terms of Use. After vehicle reaches full charge, and 10-min grace period, idle fees will apply. In the event of suspected fraud or abuse or other unforeseen events, Volkswagen Canada may discontinue or modify the offer in its sole discretion.}

Question 13

What is the Electrify Canada program?

Accepted Answer

With your all-new 2022 ID.4, owners will get 3 years unlimited charging at any Electrify Canada charging station^†.

With the app, you’ll be able to find your nearest station and charge your ID.4, as often as you like, and it’s included^†.

Question 14

How do I enrol into the Electrify Canada charging program?

Accepted Answer

Signing up for charging is easy, start by downloading the Electrify Canada app to your smartphone, and then enrol with your ID.4’s VIN and enrolment code.

Please visit www.electrify-canada.ca/2021-22VWID4 for step-by-step instructions.

Question 15

Where do I get the enrolment code?

Accepted Answer

You should receive the enrolment code from your dealer when taking delivery of your ID.4. If you did not, please contact your dealer again.

If you leave the dealership without the code, it will still be sent to you via e-mail in your welcome e-mail from Volkswagen Canada.

You can also call Volkswagen Canada Customer Relations at 1-800-822-8987 to request your Enrolment Code.

Question 16

Why is the ID.4 only available in certain provinces?

Accepted Answer

While we wish we could bring the ID.4 to every province right away, there are a few important reasons why the ID.4 is only available in certain provinces.

Right now there’s a huge global demand for the ID.4, and only one factory in Zwickau, Germany is producing them for North America and Europe. After production begins in our Chattanooga, Tennessee plant in 2022, many more ID.4s will be available to help bring Electric for Everyone.

As well, to stay compliant with electric vehicle (EV) mandates in British Columbia and Quebec, Volkswagen Canada is required to sell a specified amount of electric vehicles in these provinces. And with a limited supply of ID.4s available, we have to bring ID.4 to these provinces first.

Question 17

When will the&nbsp;ID.4 be&nbsp;available&nbsp;in all parts of Canada?&nbsp;

Accepted Answer

After production begins in Chattanooga, Tennessee in the second half of 2022, we’ll be able to expand availability of the ID.4 across Canada, and you’ll be experiencing what Electric for Everyone means in no time.

Question 18

I am in a selling province, and I&rsquo;ve&nbsp;placed a deposit with a Dealer, what do I do now?&nbsp;

Accepted Answer

If you’ve already placed an order, your Dealer will contact you as soon as we have more information on ID.4 production.

You can also contact your Dealer to discuss next steps.

Question 19

I&rsquo;m not in a selling province, what if I&rsquo;ve&nbsp;already placed a deposit?&nbsp;

Accepted Answer

Please contact your Dealer to discuss next steps and delivery timing.

Question 20

Are&nbsp;there&nbsp;government incentives to owning an ID.4?&nbsp;

Accepted Answer

Yes! The ID.4 currently qualifies for the federal iZEV rebate of $5,000. Depending on the province in which you live, you may be eligible to receive additional incentives. These include, but are not limited, to $3,000 from British Columbia’s Go Electric BC Program or as much as $7,000 from Quebec’s Roulez Vert program. The Roulez Vert program also offers an additional rebate of $600 with the purchase and installation of Electrify Canada’s HomeStation™. That makes owning and driving an EV even more affordable and one step closer to our vision of Electric for Everyone.

^{Volkswagen Canada does not administer the incentives and is not responsible for any cancellations or changes to the incentive programs. Incentive information is provided for informational purposes only and Volkswagen Canada makes no representations or warranties about the actual amounts or eligibility. Information about the incentives is based on the most current information provided by the applicable government agencies, but could change in the future. The amount of the incentive, terms and conditions of the incentive, and any eligibility or application requirements vary by province. Conditions apply. See your dealer for more details or contact the provincial or federal administrator.}

Question 21

Do you have&nbsp;any resources available&nbsp;for first responders?&nbsp;

Accepted Answer

Volkswagen is committed to helping prepare fire services and first responders to safely handle emergencies involving our alternative fuel vehicles, including the ID.4.

You can find our emergency response guides here.

Question 22

What is the warranty of the ID.4?&nbsp;

Accepted Answer

Like all of the current lineup of VW’s, the ID.4 comes with a 4 year/80,000km* new vehicle limited warranty. In addition, the powertrain comes with a 5 year/100,000km* limited warranty, the corrosion perforation limited warranty period is 7 years/unlimited kilometres and you can have peace of mind knowing that the ID.4 comes with an 8 year/160,000km* high voltage system limited warranty along with 4 years of roadside assistance.

^{*whichever occurs first}

Question 23

Does the ID.4 battery come with a warranty?

Accepted Answer

Yes, the battery warranty is included as part of the 8 year/160,000km* high voltage system limited warranty. This not only includes the battery, but it also includes all of the following:

Protection to net 70% remaining battery capacity
High-voltage battery module
Battery Housing
BMS control unit
BMS connector housing
Switch box high-voltage battery
Connecting cable for battery module
Module monitor control unit
Cooling element
Connector Housing
Transport / recycling cost

^{*whichever occurs first}

Question 24

When will my ID.4 arrive?

Accepted Answer

Demand for the ID.4 has been high and there are currently supply shortages due to ongoing global supply chain disruptions. Volkswagen will endeavour to deliver ID.4 orders to customers as quickly as possible, but wait times will vary substantially depending on when an order was placed.

Contact your Dealer for more information on the production status of your vehicle.

Question 25

How will I know if there is a change in production?

Accepted Answer

ID.4 wait times will vary as a result of high demand coupled with ongoing global supply chain disruptions. The current lead time for factory orders is estimated to be between 6 and 8 months, and is subject to change without notice.

We regularly share updates with Dealers, who then relay necessary information to their customers.

Please note that delivery dates are an estimate. Your delivery will be coordinated directly with the dealership that your order was placed with.

Question 26

Will I be able to test drive the ID.4 before it&rsquo;s delivered?

Accepted Answer

Due to high demand, test drive availability will be limited. Contact your ID.4 Dealer for more information and to confirm availability.

Question 27

The ID.4 isn&rsquo;t available for purchase in my province yet. Can I drive to another province to get one?

Accepted Answer

No – your new vehicle needs to be registered in the province that you reside in.

Once production of the model year 2023 ID.4 begins in our Chattanooga, Tennessee plant in late 2022, ID.4s will become available at Volkswagen dealerships across Canada.

Meet the ID.4

Highlights

Range

Built for Canada

Available AWD

Range

Built for Canada

Available AWD

An extraordinary EV

Take a victory lap

Future forward

Intelligent design

Room to spare

See the first Dealers selling the ID.4

Take charge of your ID.4